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For our Standard users, we aim to support the current and previous release of Canopy. For transitions between MAJOR releases (e.g. from 3.x to 4.x), we will provide 6 months of support for the previous latest MAJOR.MINOR release of Canopy prior to the new MAJOR release. 

Supported

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Canopy can only be supported under certain conditions. The following requirements must be me in order for CheckSec to provide support for Canopy.

Operating systems

The following operating systems are supported

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Note: deployments on AWS are possible and have been tested using the Amazon and Canonical supported AMIs.

Database servers

The following database server versions are supported:

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Supported tools and versions (importers)

Canopy maintains support for a number of tools which our users depend on. This tool list may change from time to time, and versions are tracked as frequently as possible (in some cases, automated validation is in place, in others it is not).

For a full list of tools supported by Canopy and the latest versions supported, please see:

Supported versions of Microsoft Word (template creation)

Our template mapping plugin has been tested on the following versions of Microsoft Word (Windows only):

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operating environments

For information on supported operating environments, see Supported operating systems.

Canopy templates depend on a Microsoft Office (Word) plugin. This utilises the Word content control framework, and as such Word on Windows is required. We support Word 2010, 2013 and 2016.

Security vulnerabilities and disclosure policy

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